What agency arbitrates disputes between student loan holders and the loan institutions?

I was injured at work and have been on Workers Comp since and am not yet released to work. My student loan instituion (Wachovia) denies me a waiver from making payments by refusing to accept copies of my paystubs from my WC carrier documenting my income and saying that the paystub does not state that the figure is a GROSS amount. The WC carrier refuses to write a letter stating such to Wachovia. They say the amount is obviously the “gross amount” since no deductions are itemized or withheld from my WC check. Wachovia refuses to accept that . They gave me 2 years of waiver 1/05-1/07 using the exact same paystub verification and now refuse to accept the exact same documentation. Where can I appeal to get the Wachovia people (student loan institution) off my back during my recovery from my hip fracture and while I am on Workers Comp and unable to return to work? Thank you.

This entry was posted on Friday, January 6th, 2012 at 8:53 am and is filed under Worker Q & A. You can follow any responses to this entry through the RSS 2.0 feed.